Question 1

Do all plans include every module?

Accepted Answer

Yes. Every plan, from Starter to Enterprise, includes all eight Alvor modules: Asset Management, Secure by Design, Risk Management, Compliance, Policy, Security Management, Third-Party Risk Management, and Business Continuity. We don't gate modules behind higher tiers. Plans differ in scale limits, advanced features, and support level.

Question 2

Is the AI assistant an add-on?

Accepted Answer

No. The AI assistant and its agentic studios are included in every plan. Alvor is bring-your-own-model: your admin connects your organization's own model provider (Anthropic, OpenAI, Google, Azure OpenAI, Amazon Bedrock, or any OpenAI-compatible endpoint), so model usage is billed by your provider, not marked up by us. Write actions are approval-gated and can be switched off entirely by your admins.

Question 3

How does user pricing work?

Accepted Answer

Plans are priced by company size: every employee in your headcount band gets a seat. You don't pick which 10 people use it; the whole company does. If you grow past your tier's user count, add-on user packs let you stay on your current plan rather than jumping to the next tier. Security is a team sport, and we don't price participation out of it.

Question 4

What happens when we outgrow our plan?

Accepted Answer

Two paths. If you need additional users (say, you're between 75 and 250), an extra framework, or a specific capability like standalone TPRM, we offer add-ons that stay on your current plan, so a single new requirement doesn't trigger a tier jump. If you outgrow your tier's core scope, we upgrade you, prorated for the remainder of your billing period. We'll always notify you as you approach a limit and never auto-upgrade without a conversation.

Question 5

How do renewals work?

Accepted Answer

Annual contracts with predictable pricing. Renewal increases are capped at 7% in your contract. Your renewal price is confirmed 90 days before expiry, so you can plan next year's budget before you sign this year's contract.

Question 6

Are audit costs included?

Accepted Answer

The platform subscription covers the software, templates, evidence collection, and reporting features in your plan. External audit engagements (e.g., SOC 2 Type II with an audit firm) are billed separately by your audit firm. That said, Alvor materially reduces what those engagements cost by providing pre-organized evidence, automated control mapping, and auditor-ready reporting.

Question 7

Can we try before we buy?

Accepted Answer

Yes, and we would rather you did. Start with a guided walkthrough built around your frameworks, stack, and timeline. If it looks like a fit, our sales team scopes a proof of value: your projects, your frameworks, your own model keys, with success criteria agreed up front, so the buying decision rests on evidence from your program rather than a demo environment.

Question 8

What's the typical onboarding timeline?

Accepted Answer

The timeline is scoped with you before you commit. Existing policies and evidence are uploaded, frameworks install from the library, and integrations reconnect to the providers Alvor supports.

Question 9

Can I add features without changing plans?

Accepted Answer

Yes. Add-ons let you tune your plan to your exact needs: extra user packs (great for companies between tier sizes), additional compliance frameworks and integrations, the TPRM module as a focused buy, expert-hours packs, and partner-delivered penetration testing. Add-on scope and pricing are tailored to your stack. Your sales contact can scope a custom quote in under a day.

Question 10

Why don't you list a price on this page?

Accepted Answer

Because a single list price would mislead more than it informs. Plans are priced by company size, so the right number depends on your headcount band, your framework count, and any add-ons; a figure pinned to one band is wrong for most readers. What is fixed is the shape of the deal: every plan includes all eight modules and the AI assistant, you get one seat per employee, and renewal increases are contractually capped at 7%. We scope the number to your size on a single call, then it holds.

Pricing, scoped to your size.

Four plans, one product.

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